Return Policy for Minimist
1. Eligibility for Return:
- We accept returns of unused products with a maximum of 2-5 sprays within 3 days of receipt. No questions asked.
- The product must be in its original packaging and condition.
2. Damaged Items:
- If the bottle is received damaged, do not open the package. Contact our customer service team immediately upon receipt to report the issue.
- Our team will guide you through the process for returning the damaged item and arranging for a replacement or refund.
3. Return Process:
- Step 1: Contact us at minimist.pk@gmail.com or on any of our socials, within 3 days of receiving your order to initiate the return.
- Step 2: Our team will provide you with a return authorization number and instructions on how to return the item.
- Step 3: Ship the product back to us using the provided instructions. Please ensure the item is securely packaged to prevent any damage during transit.
4. Return Shipping:
- Customers are responsible for the return shipping costs unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
5. Refund:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be transferred to your original payment method or specified account within 7 business days.
6. Non-Returnable Items:
- Products that have been used more than 5 sprays.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
7. Contact Us:
For any questions or concerns about our return policy, please contact us at:
- Email: minimist.pk@gmail.com
- WhatsApp: +92 3187424086
We value your satisfaction and strive to provide the best service possible. Thank you for choosing Minimist